A conflict is a situation where individuals clash because of differences in opinions, interests, or principles. A conflict is more than a disagreement.
Conflict resolution is when two or more parties reach a peaceful and mutual solution to a dispute.
It can also be defined as an agreement reached when all or most of the issues of contention are cleared up.
What Are The Theories Behind This Worksheet?
Conflict resolution theory guides the informal or formal process that two or more parties use to find a peaceful solution to their dispute. This theory is also structured around the type of disputes and the approaches to the conflict taken by the parties.
There are two central conflict resolution theories;
- The theory of Thomas-Kilman Conflict Mode Instrument (TKI)
The theory of TKI encourages different modes of dealing with conflict and each conflict is suited to different kinds of disputes.
- The Interest-Based Relational (IBR) Approach
The IBR approach puts forth a set of conflict resolution rules that should be used with any dispute.
Conflicts that are mismanaged cause great harm to relationships. Therefore, conflict resolution provides an opportunity for stronger, healthier, and more rewarding relationships.
How Will This Worksheet Help You?
Conflict resolution is important because it protects you from facing any psychological and physical health problems (depression, substance abuse) resulting from the conflict.
Conflict resolution will also help you acquire better and healthier techniques for responding to conflicts in your everyday life.
How Should You Use This Worksheet?
You should use this worksheet when you want to resolve a conflict successfully.
This worksheet should also be used as a way to manage stress and control your emotions and behaviours that may arise during a conflict.
This worksheet is a great self-evaluation kit to conflict resolution.
Conflict Resolution Worksheet (PDF)
- What does self-awareness mean to you?
- What does self-control mean to you?
- Identify ways in which you manage unruly impulses or emotions in your daily life.
- How do you verbalize your feelings, views and needs when engaging with others?
- How do you maintain self-respect when engaging with others?
- How do you solve problems so that the needs and goals of all parties are respected?
- How do you practice empathy when dealing with different people?
- Identify different ways that show you are an active listener.
- Identify your unhealthy and healthy responses to conflict.
|UNHEALTHY RESPONSES||HEALTHY RESPONSES|
- What techniques can you adopt to be better at conflict resolution?
Help Guide. (© 1999- 2022). Conflict Resolution Skills. Available at: https://www.helpguide.org/articles/relationships-communication/conflict-resolution-skills.htm. [Accessed November 07, 2022]
My Law Questions. (©2003-2022). What Are the Different Conflict Resolution Theories? Available at: https://www.mylawquestions.com/what-are-the-different-conflict-resolution-theories.htm. [Accessed November 19, 2022]
Wilmot, W., & Hocker, J. (2011). Interpersonal Conflict. (8th ed.). McGraw Hill. Available at: https://positivepsychology.com/conflict-resolution-in-the-workplace/. [Accessed November 07, 2022]
You can download this worksheet here.